Chat
Start a chat from inside Firmora during business hours.
Support that feels like part of your team
In-house experts, fast answers and resources that help your firm get more from Firmora every year.
Real people who know accounting firms
- Support handled in-house — never outsourced
- Specialists trained on accounting workflows
Get help your way
Write to our support team any time.
Phone
Talk to a specialist during business hours.
Knowledge base
Self-service articles, available 24/7.
Tax season
Extended support hours when you need them most.
Onboarding that fits your firm
- Standard package: structure, training and expert help
- Premium package: hands-on setup, custom reports and one-on-one training
- On-demand training videos
- Live Q&A training sessions
A customer success manager in your corner
- Joins early onboarding calls and stays through setup
- Pre- and post-tax-season workflow reviews
- Regular product updates and best practices
- Your feedback passed straight to our product team
- Ongoing training on new features
- Strategy sessions to get more from Firmora
- One-on-one help on request
Learn on your own schedule
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Community
A peer forum with feature voting.
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Academy
Certifications and learning paths.
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Knowledge base
Searchable articles and videos.
What customers say about support
Illustrative quotes
High-touch onboarding made all the difference for our team.
“They scaled with us through a merger without missing a beat.”
“Whenever we reach out, we get a real answer fast.”
Frequently asked questions
Can’t find what you need? Our team is happy to help.
Chat, email, phone, a 24/7 knowledge base, training resources and customer success managers.
Chat and phone are answered within minutes during business hours; email within one business day.
Choose a standard or premium package; our team guides setup, migration and training.
Yes. Support, training and your customer success manager stay with you after go-live.
Ready to get started?
See it working with your own clients, workflows and billing setup.
- 30-minute personalized walkthrough
- Migration plan for your current tools
- Transparent pricing for your team size